Refund and Returns Policy for DYNASOPIC
Effective Date: December 16, 2024
At DYNASOPIC, we want you to be satisfied with your purchase. If for any reason you’re not happy with your order, you can return it in accordance with the following policy.
1. Return Eligibility
Returns are accepted within 30 days of receiving your product. To be eligible for a return:
- The product must be unused, undamaged, and in its original packaging.
- Proof of purchase is required (e.g., receipt or order number).
- Return requests must be submitted within 30 days of receiving your order.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Custom-made or personalized products
- Digital downloads or software
- Gift cards
- Items marked as final sale
3. How to Initiate a Return
To return an item, please follow these steps:
- Contact us at [email protected] or call (660) 679-4128.
- Provide your order number and reason for the return.
- We will provide return instructions and a return shipping label if applicable.
4. Refund Process
Once we receive your returned item, we will inspect it. If the return is approved, we will issue a refund to your original payment method. Refunds typically take 7-10 business days to process.
5. Exchanges
We accept exchanges for items of the same value. If the item you wish to exchange for is out of stock, we will issue a refund.
6. Shipping Costs
You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. In this case, we will cover the return shipping.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will offer a full refund or exchange.
8. International Returns
International customers are responsible for return shipping costs, including customs duties and taxes. Please check with your local customs office for any applicable fees.
Last Revised: December 16, 2024